- Why Choose Us?
- Shipping & Returns
Why Choose Us?
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at DIY Garden Homes.
- Free Shipping UK wide.
- Price Match Guarantee.
- Great Service - We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.
Shipping & Returns
Shipping:
- Delivery Information:
- Deliveries are typically made between 8 am and 8 pm, Monday to Friday.
- You can select your preferred delivery day and track it online.
- Delivery is kerbside, with drivers positioning the product as conveniently as possible. Small flatbed trucks are used for standard deliveries, while larger products may require an 18T truck with a crane.
- Items are packed in weatherproof wrapping for protection and will be okay to be left for a while, however, we recommend moving it as soon as you can.
- Free Delivery: We strive to provide free delivery nationwide, but it may not be feasible for certain postcodes. Examples of postcodes that may incur an additional cost include:
- BB, BH, CH, DH, DL, DT, FY, HR, LA, NP, PR, SR, TA, TS, CA, CF, LD, NE, SY, DG, EH, EX, KA, LL, ML, PL, SA1-18, TD, TQ, AB, DD, FK, G, KY, PA1-19, PH1-18 SA19-73, TR
- Postcodes We Cannot Service:
- BT, GY, HS, IM, IV, JE, KW, PA20-78, PH19-44, ZE
Returns:
- Inspection Upon Delivery: We kindly ask that customers thoroughly inspect their building upon delivery and note any faults on the consignment note. This ensures that any issues can be promptly flagged to our Customer Service Department, who will arrange for replacement parts as necessary. Please note that if faults are not reported within three months of delivery, any replacement parts will be chargeable.
- Golden Rules of Maintenance: Along with your delivery, you will receive our Golden Rules of Maintenance, which we expect to be followed should any issues arise in the future. These guidelines are essential to ensuring the longevity and proper care of your product.
For any questions or concerns regarding shipping or returns, please contact us at info@diygardenhomes.com.